Effective Date: 1/3/2025
Last Updated: 4/15/2026

Privacy Policy
At ONG Plumbing & Heating, we respect your privacy and are committed to protecting the personal information you provide through our website, forms, phone calls, and text communications.

ONG Plumbing & Heating (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information when you visit our website or contact us through online forms, phone, email, or other methods.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Service address
  • City, state, and ZIP code
  • Information about the service you need
  • Any other information you submit through our contact forms, quote request forms, chat tools, or scheduling tools

We may also collect certain information automatically when you use our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visits
  • Referring website
  • General location data based on IP address
  • Cookie and usage data

2. How We Use Your Information

We may use your information to:

  • Respond to inquiries and service requests
  • Provide estimates, appointments, and customer support
  • Communicate with you by phone, email, or text message
  • Improve our website, services, and customer experience
  • Analyze website traffic and performance
  • Send service-related updates and administrative communications
  • Follow up on quote requests or incomplete bookings
  • Maintain business records
  • Comply with legal obligations

3. Text Messages and Phone Calls

If you provide your phone number, you agree that we may contact you by phone call or text message regarding your inquiry, appointment, estimate, or services. Message and data rates may apply depending on your mobile carrier.

We do not send promotional text messages unless permitted by law or unless you have provided appropriate consent where required.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve website functionality, analyze traffic, and support advertising or remarketing efforts.

These technologies may collect information about your activity on our website and across other websites over time. You can usually adjust your browser settings to refuse some or all cookies, although some parts of the website may not function properly if cookies are disabled.

5. Third-Party Services

We may use third-party tools and service providers to help operate our website and business. These may include:

  • Website hosting providers
  • Contact form providers
  • Scheduling or CRM tools
  • Email service providers
  • Payment processors
  • Analytics services such as Google Analytics
  • Advertising tools such as Google Ads or Meta Ads
  • Spam protection tools such as Google reCAPTCHA
  • Map or video embeds such as Google Maps or YouTube

These third parties may collect, process, or store information according to their own privacy policies. We are not responsible for the privacy practices of third-party websites, tools, or services.

6. How We Share Information

We do not sell your personal information for money.

We may share your information in the following situations:

  • With service providers or contractors who help us operate our business
  • With software platforms used for scheduling, communications, invoicing, payments, analytics, or website functionality
  • When required by law, subpoena, court order, or legal process
  • To protect our rights, property, safety, or customers
  • In connection with a business transfer, merger, sale, or asset transaction

7. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security of your information. The FTC advises businesses to be clear about privacy and data security practices and to protect personal information appropriately.

8. Your Choices

You may choose not to provide certain personal information, but that may limit your ability to request services or use certain website features.

You may also:

  • Contact us to update or correct your information
  • Request that we delete certain personal information, subject to legal or operational exceptions
  • Disable cookies in your browser settings
  • Opt out of certain marketing communications if applicable

9. California Privacy Rights

If you are a California resident, you may have additional rights under California law depending on whether the law applies to our business and data practices. These rights can include the right to know what personal information is collected, used, disclosed, shared, or sold, and the right to request deletion or correction of certain personal information. California also requires businesses subject to those laws to provide specific privacy disclosures.

If applicable, California residents may contact us using the information below to submit a privacy-related request.

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website.

11. External Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. You should review their privacy policies before submitting information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this

page and update the Effective Date or Last Updated date above.

13. Text Messaging Consent  

If you provide your phone number and consent to receive text messages, you agree to receive service-related SMS messages from ONG Plumbing & Heating, including scheduling confirmations, appointment reminders, technician updates, and other relevant service communications.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us directly at 610-991-4542.

Sharing of Information  

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Mobile opt-in information and consent data will not be shared with third parties or affiliates for marketing.

We may share information with service providers or platforms only as needed to operate our business, such as website forms, CRM systems, scheduling software, or messaging platforms.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, you may contact us at:

ONG Plumbing & Heating
1235 E 6th St, Bethlehem, PA 18015
610-991-4542
ongplumbing24@gmail.com
https://ongplumbing.com/